PM Fiame officially opens the Lounge by cutting the ribbon as PSC Chairman Nonu Lemauga Saleimoa Vaai looks on.
By Staff Writer
The Public Service Commission, PSC, is giving its customer service a big boost with the weekend opening of its ‘Talofa With a Smile‘ Lounge.
The new lounge is intended to provide “….a welcoming space designed for both the public and public servants to access services and engage with our Office,” a PSC media statement explained.
The Commission statement reads :
At the PSC, we believe that exceptional customer service is not just important—it’s essential.
It strengthens our public image and reinforces the values by which the Talofa with a Smile is premised on: respect, service, efficiency and effectiveness.
Through the campaign, we are committed to creating a positive work culture within our organisation while building trust and
satisfaction with the broader public.
The Commission Lounge embodies these principles, offering a space where these values are seen in action, creating an enriching, and fulfilling experience as customers access the services and information they need, when they need it.
This lounge and reception area is not just a service point—it’s a reflection of how we at the PSC strive to operate every day.
During the opening event, Commission Chairman Nonu Lemauga Saleimoa Vaai said:
“I am honored to welcome the Hon. Fiame Naomi Mataafa to officially open the Talofa with a Smile Commission Lounge. My vision is that this space will serve as a place where the public can truly experience our commitment to respect and service.”
“We are eager to invite the public into this space. The lounge provides a gateway to the PSC— a go-to for information, services, and a positive experience. When you walk through our doors, expect a warm Talofa with a Smile and efficient, respectful service.”
He added, “I’m especially pleased that this lounge will also provide a peaceful environment where people can relax gather their thoughts and feel supported.”
The Commission Lounge and Reception Area was officially opened by the Prime Minister, and Minister for the Public Service Commission, Hon. Fiame Naomi Mataafa, who praised the initiative, stating:
“I am delighted to open this space. The atmosphere of an office mirrors the well-being and satisfaction of the people within it.
When employees thrive in a positive environment, they can
deliver their best work and truly reflect the values of our exceptional, independent public service.
I am confident this space will be a place for people to access information and services, with a smile.”
Secretary to the Public Service Commission, Mr. Kolone Tikeri, also emphasised the key drivers of the Talofa with a Smile campaign and importance of customer service, saying:
“Public service is about adding value through small gestures—whether it’s a warm smile, a kind word, or delivering the service someone needs when they need it. This is the message we are
promoting through the Talofa with a Smile campaign and hope to see embodied in the new Commission Lounge.”
“We are very pleased to open the Talofa with a Smile office space today and look forward to customers making use of the Lounge as a first point of call to access the service they need.
The Office of the Public Service Commission is located on Level 2 of the FMFM II Government Building and is open weekdays from 9am to 5pm.
Our dedicated staff are ready to assist you in accessing the services you need.
In our ongoing commitment to improving our service, the PSC also encourages feedback through our suggestion box, located in the Customer Service Reception area.
This is just one more way we strive to embody the values of respect, service, and honesty in everything we do.
Public Service Commission is proud of our service and reputation as the central Human Resource Management in the Public Service, providing quality customer services across the public services.
Driven by PSC vision of Public service excellence, the mission is to provide quality public services.
The Talofa with a Smile or Talofa ma le Laufofoga Fiafia Campaign, officially launched on the Samoa Public Service Day in October 3rd 2023, aims to enhance customer service across the Public Service. The Public Service Commission recognises the critical role of effective customer service in achieving public satisfaction and trust
PSC is leading the TALOFA WITH A SMILE project, aimed at giving customers what they want and when they want it, delivered in the best possible way by the Samoa Public Service.